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Planet7 Casino Review

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Review by

Robert Kruger
Robert Kruger
clockReading time 15 minread

Planet7 Casino Information

SoftwareRealtime Gaming, RTG slots
OwnerAce Revenue Group
CurrenciesEUR, USD, CAD, NZD, INR
Support Types 24/7 customer support through email, 24/7 Live Chat, Complaints Section
Release Date2008
No. of Games220+

Considered auspicious by cultures around the world, number 7 has come to exemplify luck, and dominates classic and semi classic slots. Planet7 Casino does represent the world of gaming; the icons and characters are everywhere on the website and invite you to play at every click. 

Planet7 Casino Online Review 

Planet7 Casino was established in 2009, a time when single-vendor casinos ruled the industry. Planet7 is an RTG casino where the games library is populated solely by Real Time Gaming (RTG), one of the few software studios that create games across all categories, except live dealer games. But you can play some of the hottest slots, virtual table games, video poker, and casual games. And if luck is with you, you can win substantially with RTG’s extensive networks of progressive jackpots.

Despite the aesthetics, at first glance, the website can be confusing, but you will be amazed at the information it contains. Planet7 Casino has more than a decade’s track record of excellence, and offers a highly entertaining, secure, fair, and responsible gaming environment. The casino’s GLI certificate ensures that members get some of the finest gaming experiences. Planet7 Casino welcomes players from South Africa, but the downside is the lack of support for SA Rand.

Planet7 Casino License 

Planet7 Casino is licensed by the governments of Costa Rica and Cyprus.

Planet7 Casino Complaints 

While we haven’t seen significant complaints from players, there has been some concern about delayed withdrawals. The casino officially processes withdrawals within 7 days, so be on your toes and remind customer support if your winnings don’t show up in time. Of course, there’s always room for improvements, and live dealer games remain huge on the wish list. The gaming atmosphere of Planet7 is incomplete without this layer.

Who Owns Planet7 Casino 

Planet7 Casino is owned and operated by BTK Ltd., a company registered in Cyprus.

WELCOME BONUS200% welcome bonus up to $4,000 (R64,000)
400% welcome bonus plus 20 free spins
PAYMENT METHODSVisa, MasterCard, American Express, Discover, Neteller, Bitcoin, Litecoin, bank check, bank transfer.
PROMOTIONSWelcome bonus, deposit bonuses, free chips, free spins, etc.SOFTWAREReal Time Gaming (RTG)
MOBILE DEVICESiOS, Android, Windows Phone, Blackberry, etc.GAMESClassic and video slots, virtual table games, video poker, casual games, and progressive jackpots.

Planet7 Casino Bonuses 

Planet7 Casino is huge on promotions and bonuses. It welcomes new members with a compelling welcome bonus, and treats existing members to a plethora of bonuses, which keep changing. These include no-deposit chips, free spins, deposit bonuses, and a combination of deposit boosters and free spins, and all bonuses have unique bonus codes. To top it up, Planet7 also features a healthy VIP program, which has its own Club of exclusive bonuses. 

Just keep an eye on the terms in the conditions. The promotions page does not give detailed information about the bonus terms; in fact, the casino does not even have a separate section for the bonus rules. The rules will be found in the general terms and conditions. Here is a list of the active bonuses: 

  • Welcome Bonus 1: 200% bonus up to $4,000 (R64,000), bonus code: WELCOME200
  • Welcome Bonus 2: 400% welcome bonus plus 20 free spins; bonus code: WELCOME777
  • No-Deposit Bonus: Free chip worth $25 (almost R400); bonus code: MY25FREE
  • New Game Bonus: 275% match bonus plus 30 free spins on Asgard; code: VALHALLA 
  • Deposit Booster: 250% match bonus; code: 250MORE
  • Deposit Booster: 175% match bonus; code: THEWORKS175
  • Slots Bonus: 450% deposit booster for slot play; bonus code: SLOTSCRAZY450
  • Exclusive Bonus: 325% deposit booster; bonus code: TRYAGAIN
  • VIP Bonus 1: 350% match deposit bonus: code: SHADOW350
  • VIP Bonus 2: 330% match deposit bonus; code: VIPFAVORITE

There will be other bonuses waiting for you on your account page, or in your message center. Some of them can also be bonuses with no wagering obligations. However generally, all deposit bonuses carry a playthrough of 30 times for slots, bingo, keno, and scratch cards; it is 60 times for all qualifying table games. 

The bonus will be eventually deducted from the withdrawal amount. No-deposit bonuses also carry a playthrough of 30x.The maximum you can withdraw from a no-deposit bonus is $100 (almost R1,600). Some deposit bonuses may also carry a withdrawal ceiling. All the more important to make sure of the bonus terms by contacting support.

Planet7 Casino VIP Program

Planet7 Casino has an elemental loyalty program. All players get comp points for playing certain games. The comp points may be accumulated and redeemed for cash. You can only redeem a minimum of 1,000 comp points; 100 comp points will give you $1 or roughly R16. Comp points will not be allotted if you play with a no-deposit bonus, or with money redeemed by comp points. 

To redeem comp points, you must have no pending withdrawals. Money redeemed with comp points carry a wagering requirement of 30 times on slots, bonus bingo, keno, and scratch cards, and 60 times on eligible table games. You cannot play the following games with comp points: baccarat, roulette, Pai Gow Poker, Craps, War, Pontoon 21,Sic Bo, and shooting games like Fish Catch.

VIP members are also eligible for weekly and monthly cashbacks. The weekly cashback is calculated on all deposits of minimum $50 (approx. R800) made in the previous 7 days. The minimum cashback you can withdraw is $100 (approx. R1,600); it can be withdrawn twice. The wagering obligations remain the same. To be eligible for the cashback, you must not have a pending withdrawal. The only difference with the monthly cashback is that it is calculated on all deposits in the previous month, and there should have been no withdrawals over the previous month.

Planet7 Casino Terms and Conditions 

Promotions and bonuses are the mainstay of Planet7 Casino. No-deposit bonuses are pretty regular, along with deposit booster packages with free spins. There are weekly and monthly cashbacks for VIP members. The promotions page does not mention individual bonus terms; the bonus rules are mentioned in the general terms and conditions. Many of the bonuses have stipulations pertaining to withdrawals as well, like maximum withdrawal ceilings, etc. Here are the more important points:

Bonus Terms and Conditions:

Some of the bonus terms to watch out for have been mentioned in the bonuses section. Others include:

  • Mixing a deposit bonus with a no-deposit bonus is not allowed; it can happen inadvertently though, and in such cases the playthrough and cashout ceilings will still apply.
  • You cannot use a bonus to accumulate a feature guarantee or extra bonus round and then make a deposit or bonus to redeem the collected bonus features; winnings from such bonus rounds will be forfeited, along with the deposit amount.
  • Players may not claim two free bonuses simultaneously or else winnings will be void; there must be at least one deposit separating two no-deposit bonuses.
  • The maximum withdrawal is determined by the deposit amount; for e.g., if a player makes R1,600 and plays with a bonus with a 10x withdrawal ceiling, then the actual withdrawal will be limited to R16,000.
  • Unless stated otherwise, all promotional offers can be used only by the member to whom the offer was given by the casino; bonuses offered by e-mail are only for the recipient and cannot be transferred to others.

Winnings Withdrawal Terms and Conditions

Here are some of the things to keep in mind when requesting a withdrawal:

  • All withdrawals are processed in 7 to 10 business days, and payments are made upon approval; the maximum withdrawal allowed is $2,500 (almost R40,000) per week; if the withdrawal amount is greater, balances shall be sent in the following weeks.
  • All withdrawals may be charged a processing fee of up to $40 or R640 approximately; the fee depends on the payment processor and/or the amount involved.
  • The withdrawal amount paid to members weekly or monthly may still vary due to limitations or policies of the 3rd party payments processor.
  • Checks must be deposited in your bank within 30 days of issue; delays could result in invalidation of the check; the casino will not be responsible in the event and the check will not be reissued.
  • In some cases, a stop-payment may be made on bank checks issued for various reasons like change of address, or lost checks, etc.; members will be notified by phone or e-mail about the returned funds; members will then have to re-apply for the withdrawal. 

Planet7 Casino Safety

Players at online casinos are exposed to various situations that can imperil their money. These range from manipulated games results and identity theft to delayed payments and technical glitches while playing. Safety of players also means that there should be some precautions regarding excessive gaming. Hence, operators issue strict guidelines pertaining to the safety and security of players. Planet7 Casino has extensive security protocols in place.

RTG games are regularly tested for giving out ‘chance’ results with the presence of the Random Number Generator (RNG). The RNG audits are carried out by independent experts at the studio level. The equipment and software of Planet7 Casino is certified by Gaming Labs (GLI). All player activity, including financial transactions are armored by industry-standard 256-bit SSL encrypted firewalls, which ensure player privacy and security at all times.

Usage of members’ personal data is governed by the casino’s Privacy Policy; the operator undertakes to never share your information with third parties, and clearly states the circumstances in which the casino may use the data. The casino undertakes to process withdrawal requests in 7 to 10 days, and transfers winnings through safe and popular e-banking channels. In case of technical failure, your session and balance are saved automatically, and play resumes from where it stopped. 

It is very easy for players to overstretch their playing budgets. All casinos have a Responsible Gaming section, which seeks to counsel members prone to excessive gambling. Members can set daily, weekly, and monthly deposit limits, including game session limits. They can also request to be barred from the platform for temporary periods. Minors are absolutely barred from accessing the gaming platform, and parents are given resources to monitor their wards’ online behavior.

Choosing the right online is always tricky, and involves a lot of trial and error. It’s always better to play it safe by never joining an unlicensed casino, but weak regulators may not be able to hold unscrupulous operators accountable. Online casinos frequently change hands, and you may not even know when your venue has fallen into the wrong hands. Reviews like this can help, but it’s always better to try out new online casinos with baby steps, before confidence sets in.

Planet7 Casino Login And Registration 

The ‘Sign In’ and ‘Log In’ buttons are on the header on the top right of the screen on the PC casino; on mobile, the ‘Log In’ button is on the top left, but the ‘Sign In’ button is in the drop-down menu beside it. To log in, use the details you selected at the time of opening your account. The same credentials can be used on all devices.

The casino games lobby can be accessed from the drop-down menu, which also features on the PC casino at the top right. The different games lobbies can be accessed from the bottom of the ‘Games’ page, though jackpots and real money slots lobbies are also featured in the drop-down menu separately. You can also sign up directly from the center panel.

Games are categorized as Featured, New Releases, Jackpots, and promotional games on your account page. Games categories are placed on a vertical panel on the left of the account page. You can also access the full games lobby by clicking on the link at the base. The games lobbies are organized in the same way on PC and mobile. 

If you want to open a new account, click on ‘Sign In’, and you’ll be redirected to a page called Inclave. On the domain, you will have the registration form. Fill in the information asked for like:

  • Your first and last names
  • Your e-mail ID
  • Select a password
  • Your street address
  • Your city and country names and zip code are automated
  • Enter your state
  • Enter your mobile number; country code is automated
  • Select your gender and date of birth
  • You play currency; USD and CAD are the only choices
  • Hit Sign Up

An e-mail will be sent to your registered ID; you will have to confirm your e-mail by entering the verification code sent. and phone number. You will also be sent the verification code by phone to confirm your phone number, though you can skip this step.

Planet7 Casino Customer Support 

Customer support executives at Planet7 Casino are available 24/7, 365 days a year on phone, e-mail, and live chat. But before you contact them, you might want to take a look at the FAQ section, which seeks to answer some common questions. The link can be found at the bottom of the home page.

If you query is not covered in the FAQs, click on the drop-menu and then on ‘Contact Us’. The toll-free phone number listed on the page is +1-844-334-7082, but phone support is only available from 9 am to 7 pm EST from Monday to Friday. You will be asked for an access code. 

You can e-mail support on [email protected]. The live chat window is also on the ‘Contact Us’ page, but once you’re in your account, the window can be accessed directly from the bottom right of the website. Chat support is available 24/7, and the facility is also the fastest way to get in touch. 

Planet7 Casino Pros and Cons

Planet7 Casino ticks all the right boxes in entertainment, security, and responsible gaming. RTG games are noted for their sophistication and fairness. The casino scores very high on promotions; bonuses seem to crawl out of nooks and corners, especially when you’re logged in. There are more promotions than you can conceivably play with. And there are bonuses to suit every budget.

On the downside, the games library is not huge, and fans of live dealer games are certainly not impressed that the casino has not yet adopted them. RTG has extensive progressive jackpot networks but you cannot become an overnight millionaire. South African players will feel further disappointed by the fact that ZAR is not accepted as a playing currency

Planet7 Casino Games 

Real Time Gaming is one of few studios that can populate entire game libraries. Planet7 Casino is a single-vendor casino, so modern players may find the games library somewhat limited; but you might want to miss the woods for the trees for once. The woods may not be the Amazon, but the individual trees are some of the most popular games; the variety may not be huge, but it is enough to satisfy players of all hues and stripes, be it in slots or table games.

On the face of it, the games library seems all over the place. The home page contains a spattering of games icons, and if you click on them, you are sent to log in window or the registration form, depending on which side of the fence you’re on. You continue to the games lobby from your account page, where you will find the games categories sitting on the vertical panel on the left. The rest of the page is divided into jackpot games, featured games, new releases, and promotional games.,

The games library is organized in the same way as on the mobile casino, which can be accessed on all Android and iOS devices, and more. There are almost 200 games, which can be played on the go. Mobile games are coded in HTML5, which creates the mobile interface, with which you can play in original audio-visual clarity. Some of the suggested mobile games are Cash Bandits 2, Gemtopia, Dragon Orb, Secret Symbols, Achilles, Tri Card Poker, and Deuces Wild, apart from others. 

You’ll be playing for real money, so you might as well know which games pay out the best. Slot games are measured in the return to player (RTP). RTPS are published, and in the public domain. The average RTP of slot games is 96%, however, since results are randomized, even games with a relatively lower RTP can unexpectedly pay out big. Table games offer some of the highest odds; video poker games are reputed to have the lowest house edge.

Game CategoriesPopular Titles
Classic and Semi-Classic Slots

● Sparky 7
● Wild Fire 7s
● 777 Jackpot

Video Slots

● The Mariachi
● Rudolph Awakens
● Witchy Wins
● Princess Warrior
● Mardi Gras Magic

Virtual Table Games

● Suit ‘Em Up Blackjack
● Tri Card Poker
● Blackjack + Perfect Pairs
● European Roulette
● American Roulette

Video Poker● Jacks or Better
● Loose Deuces
● Aces and Eights
● All American Poker
● Double Bonus Poker
Casual Games

● Fish Catch
● Banana Jones
● Keno

Progressive Jackpots

● Jackpot Pinatas Deluxe
● Fantasy Mission Force
● Rudolph’s Revenge
● Fire Dragon
● Penguin Power

Planet7 Casino Lobby 

Casino lobbies are sections of games organized according to common characteristics like games category, popular games, new releases, etc. Each lobby can also have sub-lobbies like bonus games, Megaways, pay lines, jackpots, etc. Table games lobbies are often broken down into different card game categories and roulette titles. RTG casinos do not have these sub-classifications, as the lobbies, except slots lobbies, are small enough to fit on a single page.

Planet7 Casino Mobile 

Planet7 Casino is very proud of its mobile casino. Smartphones or tablets didn’t even exist when the casino opened its virtual doors in 2009, but the operator has done well to incorporate mobile gaming in the age of instant access to everything. Planet7 Casino is compatible with mobile platforms like Android, iOS, Windows Phone, and Blackberry, etc. The casino games can be accessed and be played on virtually all mobile devices, which run on these systems. 

The mobile casino is practically a small-screen version of the PC website, as far as graphics and layout are concerned. Due to the smaller space, it looks less horizontal; the games appear in a vertical column though they are in two rows. Mobile games are best played in landscape mode to take advantage of the lateral layouts of the games. Try these on for size: Plentiful Treasure, Miami Jackpots, Big Santa, Paddy’s Lucky Forest, Bonus Deuces Wild, and many more.

Planet7 Casino Download 

Casino apps were a standard offering at online casinos when Planet7 Casino solidified. But now, things have changed. With better connectivity and high bandwidths, it’s easier playing online. Downloadable apps also took up valuable space on the devices and kept things slow. These are the days of instant play casinos, and even Planet7 is one. You can only play online at Planet7 Casino though there is still a Download link on the website, but it redirects you to the games lobbies. 

Planet7 Casino App 

Casino apps are basically software programs, which run just like offline websites. They can be downloaded for offline play. Casino apps contain all the features of the parent website including the security features. Even the casino license extends to the apps. You would need to be online to make deposits and withdrawals. Casino apps may look and be configured differently from the instant play platforms, but they behave just like the casino website. Games results are instantly stored on the casino’s server, and all player history is recorded for online transactions. 

Placing Your First Bet at Planet7 Casino Online 

Once your player account has been created or you log in, you will be bombarded with a catalog of recently added promotions, which you can play with. Click on ‘Cashier’ and you will be redirected to the page from where you will make deposits and withdrawal requests. The page will also show your real money balance and the number of comp points you have accumulated.

You will also be given a link to redeem a coupon code or find one, which you would want to claim. The choice is yours; enter the welcome bonus codes to augment your first deposit. Then, click on deposit and select your optimal payment channel. Enter the deposit amount you can afford, and submit. The deposit and the bonus amounts will be added to your balance immediately.

Planet7 Casino Payout Rate 

Results are always randomized, so the percentage of times you can win is very much a matter of chance, and you might think that it has nothing to do with the casino. But it’s always better to know how much your casino disburses to players and how much it keeps over a period of time. 

A lower-than-average industry-standard payout rate means that the casino’s house edge is higher than it should be, and it may be due to manipulated games results, etc. Online casinos are required to make their payout rates available on their website, but it is not mandatory. But the operator must make the payout percentage available upon request. 

The withdrawal processing time may also affect a casino’s payout percentage. Planet7 Casino takes between 7 and 10 days to process withdrawals. The venue will ask for identity verification documents from time to time, so it’s better to have the papers ready at all times. Your account will also be verified for fulfillment of obligations and other account behavior. Planet7 Casino does not pay in ZAR, so your winnings will be converted into your currency by the banks.

Planet7 Casino Win Rate 

The win rate is calculated for particular games, and constitutes your winning potential. The win rate depends on the mathematics behind individual games, and is more applicable to table games. Slots have their RTPs, which is the best indicator of the payout potential of individual games. The win rate is governed by the law of big money, and which is why operators win in the long run. The win rate is never published but you can calculate it, if you know the technical intricacies of a game.

Income Tax

Casino winnings constitute personal income, which is taxable in all countries, including South Africa. If you are lucky enough to win more than the monthly maximum set by the casino, you will be paid in equal monthly installments.

Planet7 Casino Odds 

Odds are more applicable to sports betting where the operator calculates and offers the odds for particular fixtures, winning teams, and player achievements, etc. Casino odds are applicable to table games, but they are not calculated. However, based on the rules of individual games, and taking into account playing skills, table games are considered to offer the highest odds.

Accepted Withdrawal Methods 

Planet7 Casino does not have a wide spectrum of deposit and withdrawal methods. It features some e-banking channels on the Banking page. Other channels are available, and you must ask customer support about these and let them help in selecting your optimal channel. 

Credit and debit cards are available for deposits but not withdrawals. PayPal and Easy EFT are not payment options on the Banking page, but may be one of the hidden channels you will have to speak with customers about.  

Banking MethodDepositWithdrawalWithdrawal Speed
American ExpressYesNoNA
NetellerYesYesWithin 24 Hours
Bank CheckNoYes5-7 business days
Bank TransferNoYes3-5 business days

How to Make a Withdrawal at Planet7 Casino 

You can cashout in the same manner just as you would at any other casino:

  •  Hit ‘Cashier’ at the top right
  • Click on ‘Withdraw’ on the left of the ‘Cashier’ page
  • Select your payment option
  • Enter the amount you want to withdraw
  • Enter your bank account details
  • Submit the request

It’s worth reiterating that if you have played with a bonus, whose playthrough is pending, the casino reserves the right to reject your withdrawal request.

Why Do South African Players Love Planet7 Casino? 

South African players may not love Planet7 Casino, given its limitations in ZAR support and live dealer games. However, the casino can still offer Reeboks some out-of-this-world experiences.

RTG’s virtual games entertainment quotient is largely intact. Players can certainly benefit from the large range of promotions offered by Planet7, some which have no wagering obligations. And lastly, being a licensed venue, Planet7 offers a highly secure and fair gaming environment.

Planet7 Casino Faqs

Does Planet7 Casino Have a Gaming License?

Planet7 Casino holds gaming licenses from the governments of Costa Rica and Cyprus.  

How long does it take for a Payout?

Planet7 Casino processes withdrawals in 7 to 10 business days.

What Are the Available Languages?

Planet7 Casino is only available in English.  

Can You Play on Laptop and Computer?

You can Planet7 Casino on PCs, laptops, Smartphones, tablets, and other devices.  

How Many Games are Available on Mobile?

There are almost 200 games, which you can play on the go.

Can You Play For Real Money?

All the games at Planet7 Casino are for real money play.

Robert kruger
Robert Kruger

Editor & Product Owner

Robert Kruger is an experienced writer for Online Gambling SA. Born and raised in Port Shepstone, Ryan studied sport science and psychology where he developed a passion for writing ...continue reading

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